Privacy Policy for Procaller

Procaller is a caller identification, spam protection, and contact lookup app provided by Proweblook. This Privacy Policy explains how Procaller collects, uses, shares, and protects information when you use the Procaller mobile app and related services.

Information We Collect

We may collect the following information:

• Email address: used for account login and OTP verification.
• Device identifier: a generated app device ID used for login sessions, fraud prevention, and call-screening support.
• Contacts: if you allow contact access or enable contact sync, Procaller may process contact names and phone numbers to show caller identification and improve lookup results.
• Phone numbers searched or reported: when you search, report, block, or screen a number, that phone number may be sent to our server.
• App activity: such as lookups, spam reports, blocks, subscription status, and settings.
• Notification token: Firebase Cloud Messaging token used to send app notifications.
• Diagnostics and crash data: used to detect errors and improve app stability.
• Payment/subscription information: if you purchase Procaller Premium, payment status and subscription identifiers may be processed.

How We Use Information

We use information to:

• Provide email OTP login.
• Show caller ID and spam warnings.
• Match incoming or searched numbers with your saved contacts.
• Allow users to report, block, and identify spam numbers.
• Sync caller ID data across your devices.
• Send important notifications.
• Manage subscriptions and premium features.
• Improve app reliability, security, and performance.
• Prevent abuse, fraud, and excessive automated usage.

Contact Data

Procaller requests contact access only to provide caller ID and lookup features. If contact sync is enabled, only phone numbers and display names are sent to Procaller servers. We do not sell your contacts.

Phone Number Lookups

When you search or screen a phone number, Procaller may check our database and third-party lookup providers to return caller information, location, carrier, spam status, or related metadata.

Third-Party Services

Procaller may use the following service providers:

• Amazon SES or SMTP provider: sending OTP emails.
• Firebase: push notifications and analytics.
• Sentry: crash reporting and diagnostics.
• Dodo Payments: payment and subscription processing.
• Proweblook lookup service: external caller ID lookup for searched numbers.

These providers process information only as needed to provide their services.

Data Sharing

We do not sell personal data. We may share limited data only when necessary to:

• Provide caller ID lookup functionality.
• Process payments.
• Send OTP emails or notifications.
• Diagnose crashes and app issues.
• Comply with legal obligations.
• Protect users, our service, or the public from abuse or fraud.

Data Security

We use reasonable technical and organizational measures to protect user data. Data is transmitted using HTTPS where applicable. Access to production systems is restricted.

Data Retention

We keep information only as long as necessary for app functionality, security, legal compliance, and service improvement. Lookup history, reports, blocks, sessions, and contact sync data may be retained while your account is active unless deletion is requested.

Your Choices

You can:

• Deny or revoke contact permission from your device settings.
• Disable notifications from your device settings.
• Log out of the app.
• Request account or data deletion by contacting us.

Account and Data Deletion

To request deletion of your account or associated data, contact:

support@proweblook.com

We will process deletion requests within a reasonable period, subject to legal, security, and fraud-prevention requirements.

Children’s Privacy

Procaller is not intended for children under 13. We do not knowingly collect personal data from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy, contact:

Proweblook
Email: support@proweblook.com