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Account & Data Deletion

ProCaller Data Deletion Policy

At ProCaller (by ProWebLook), we are committed to respecting your privacy and ensuring that your personal data is handled with care. As part of our commitment to transparency and compliance with applicable privacy laws and Google Play Store Data Safety guidelines, this Data Deletion Policy outlines the process by which you can request the deletion of your personal data, as well as the circumstances under which we may retain data.

This Data Deletion Policy should be read in conjunction with our Privacy Policy and Terms & Conditions.


Data Deletion Rights

You have the right to request the deletion of your personal data held by ProCaller under the following conditions:

  • Right to Erasure: You may request the deletion of personal data that is no longer necessary for the purposes for which it was collected or processed.
  • Right to Withdraw Consent: If we are processing your data based on consent, you may withdraw your consent at any time, which may lead to the deletion of your data.
  • Right to Object: You have the right to object to the processing of your data in certain situations, which may lead to the deletion of your data.

How to Request Data Deletion

To request the deletion of your account or personal data, please contact us at info@proweblook.com.

Please include the following information in your request to help us identify your account and process your request efficiently:

  • Full name
  • Email address associated with your account
  • Request details (e.g., full account deletion, or specific data deletion)

Verification of Identity

For security and privacy reasons, we will verify your identity before processing any data deletion requests. This may involve answering specific questions related to your account or submitting proof of ownership of the email address registered to the account. Once we verify your identity, we will proceed with processing your request.


Processing Your Data Deletion Request

Once your data deletion request is verified, we will:

  • Review the Request: Assess whether we can delete the requested data based on legal, regulatory, or contractual obligations.
  • Delete or Anonymize Data: If applicable, we will permanently delete the requested data from our active databases (e.g., profile info, settings, synced details, search history, usage logs). In some cases, we may anonymize the data if complete deletion is not possible.
  • Notify You: After processing your request, we will notify you by email confirming whether your data has been deleted or explaining why we could not delete it.

Data Retention and Exceptions

ProCaller will retain your personal data for as long as necessary for the purposes outlined in our Privacy Policy, or as required by law or regulation. Even if you request the deletion of your account, certain data may be retained for legal, tax, accounting, or contractual reasons. Specifically, we may retain:

  • Transactional Data: Payment and transaction details (e.g., invoices) are securely retained for a minimum of 7 years as required by financial regulations.
  • Security and Fraud Prevention Logs: Data required to protect against fraud, prevent abuse, or for security auditing.

Impact of Data Deletion

Please be aware that once your data is deleted, you will lose access to ProCaller services and features associated with your account. Any content, synced details, or history associated with your account will no longer be available. Additionally, you may not be able to use the same credentials to create a new account with ProCaller for a period of time following the deletion.


Changes to the Data Deletion Policy

We may update this Data Deletion Policy from time to time to reflect changes in legal requirements or our data handling practices. We encourage you to review this policy periodically to stay informed about how we manage your data.


Contact Us

If you have any questions, concerns, or requests related to data deletion, please contact our Data Protection team at info@proweblook.com.